Frequently Asked Questions
Everything you need to know about your CHITA LIVING experience, from shipping to furniture care.
How long will it take for my furniture to arrive?
Most in-stock items ship within 1-3 business days. Depending on your location, delivery typically takes 5-10 business days for standard shipping and 2-3 weeks for scheduled freight delivery of larger items like sofas.
What is your return policy for home furniture?
We offer a 30-day return policy for most items. The furniture must be in its original packaging and in like-new condition. Please note that return shipping fees may apply unless the item arrived damaged or defective.
Do you offer fabric swatches before I make a purchase?
Yes, we understand that color and texture are vital for your home decor. You can order complimentary fabric swatches for our most popular upholstery options directly from our product pages.
Does CHITA LIVING furniture require assembly?
Many of our pieces are designed for easy assembly with no extra tools required. Detailed instructions and hardware are included in every box. For larger items like power recliners, minimal setup is usually needed.
What kind of warranty comes with my purchase?
We stand by our quality. All CHITA LIVING products come with a 1-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
What payment methods and financing options are available?
We accept all major credit cards, PayPal, and Apple Pay. For larger purchases, we offer flexible financing options through partners like Affirm, allowing you to pay over time.